Steps to start the Non-Emergency Medical Transportation Business

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By so you must be familiar with the countless compelling explanations why a non-emergency medical transportation business offers entrepreneurs such a great business model. With the growth in the healthcare industry and the explosion of baby boomer retirees, this market is big and set to have even bigger still.

In this information we look at just how to take up a non-emergency medical transportation (NEMT) business. Understand a number of the steps which can be involved and a number of the aspects of this business that you must consider.

Franchise or Independent Operator?

These day there are several players offering non-emergency medical transportation franchises. Entrepreneurs benefit with the franchise model as they could operate under an established brand and get advice and training¬†RouteGenie¬†to get going and run a business. However, with the franchise fees that must definitely be paid initially and on a continuous basis, the upside potential for profit is reduced. If you do your research, you will discover that this business is not too difficult and it’s possible to launch and thrive independently.

Choosing the Right Area

Give some considered to the demographics of the area where you are setting up your business. Look for statistics that prove that there are a significant amount of elderly, disabled or Medicaid citizens living nearby. Compile a listing of hospitals, dialysis centers, retirement homes, assisted living centers and other relevant operations. You may even make initial contact with a few of these organizations and discover about the transportation solutions they actually have in place.

Research the Competition

Identify all the major competitors you will have in your town and evaluate them in terms of their strengths and weaknesses. You might decide to add parts of these business design into your own business and reject other parts. Learn as much as you can about them by reading their websites and calling their offices to ask questions. You may also spend some time following around some of these vans in order to know the way they work and to discover exactly who their customers are.

Getting Started – Licenses and Permits

Regulations and requirements for medical transportation businesses vary from state to mention so you ought to make enquiries at the neighborhood level to discover what your obligations are.

As you are in the commercial of transporting paying customers in one place to a different you will require some kind of permit, just like a taxi driver does. Your application for this kind of license will soon be handled by transportation authorities at the state or local level. As a result of nature with this work, some states will also require businesses in this industry to be registered with local health authorities.

There may also be other paperwork that really needs to be done such as for example registering your organization name, getting a business license (possibly more if you serve multiple counties) and zoning considerations if you run a home business.

Vehicles and Equipment

It’s common for medical transportation services to buy regular vans, either new or used, and then keep these things fitted out to suit special needs clients. Business owners typically begin with one vehicle and gradually add with their fleet as their business grows.

The most effective vans for an ambulette have a top raised roof and doorways. Access is normally on the side of the car but can also be at the rear.

Some operators still use manual lifts to simply help them get wheelchair passengers into and out of these vans. However, you ought to be able to provide a quicker, more professional service when you have a modern hydraulic lift installed.

Once within the van, wheelchairs may be fastened to various securing devices so they don’t move during transit. Vehicles also require customized seatbelts for wheelchair bound passengers. You can even improve the caliber of your service when you have some comforts like TV and air conditioning.

A good sized van that’s properly kitted out should manage to transport four wheelchair bound passengers at any given time along with have extra seats readily available for caregivers. Depending on your clients, it’s also possible to desire a space in your van that enables you to suit in an individual that’s confined to a stretcher.

Insurance Policies

To protect yourself from unforeseen events you should purchase a number of insurance policies. An over-all liability insurance policy will ensure that you are covered in situations where your customers are injured or suffer losses while they are in your care. You will also need regular automotive insurance to guard yourself in cases where your vehicles are damaged, stolen or involved in traffic accidents.

Payment Options

Decide on what you intend to collect payment for your services. You might have to invoice medical institutions on a monthly basis or you may want to process credit card payments for individual clients. If you service large clients like Medicaid then it could be as simple as finding a register the mail each month. Talk with a prospective clients and look at what their needs are. Find out what payment options your competitors are offering.

Service Hours

Give some considered to your operating hours. The most effective ambulette services available in the market usually offer weekday service from early morning to late through the night with decent hours on Saturdays too. As a sole operator you will soon be limited in the hours as you are able to take on. As you expand right into a multi-driver operation you will have the ability to supply more flexible scheduling to clients.

Staffing Requirements

If you begin doing all the driving while also managing your organization you will quickly get burnt out. In order to grow you’ll need to step back and hire some drivers so that you can transfer to a strictly management and marketing orientated role.

Staff must have a drivers license which allows them to take passengers and they may also be susceptible to certain standards or requirements at the neighborhood level. No real matter what you ought to ensure that your staff are trained on the best way to do the practical side of the job. They have to know how to help passengers and their caregivers as they be in and out of vehicles. They need to also be instructed to smile and make pleasant conversation if the opportunity arises so they help your brand to achieve an optimistic reputation.


There are lots of other ways to promote a non-emergency medical transportation business. For some ideas on markets as you are able to target read our article on Medical Transportation Business Opportunities.

Initially you must venture out and meet prospective clients and possibly even bid to test and win contracts. However, if your team are carrying out a good job then you will discover that eventually business can come directly for you through person to person and referrals.

You are able to of course boost your chances of getting calls from private paying clients if you do a little advertising. An internet site that pops up in the search results when people seek out ambulette services in your town really can help. A tiny Yellow Pages listing will also most likely be worth the cost. You are able to pretty much try any method that other local service businesses are using to market themselves. Vehicle advertising is perfect for exposure and flyers, postcards or door hangers may act as well.

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